77cc Privacy Policy – How We Handle Your Personal Data
This Privacy Policy explains what personal information 77cc collects from players in Bangladesh, how that information is used, how it is protected, and the rights you hold over your own data.
1. Introduction
77cc operates an online casino and sports betting platform accessible to players in Bangladesh. In the course of providing those services, 77cc collects and processes certain personal data about you. This Privacy Policy ("Policy") describes in detail the categories of personal data 77cc collects, the purposes for which that data is processed, the parties with whom it may be shared, the security measures applied to protect it, and your rights as a data subject.
By registering an account on 77cc or by continuing to use the 77cc platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you should not use the 77cc platform. Questions about this Policy may be directed to our support team at [email protected].
2. Personal Data We Collect
77cc collects personal data through several channels: directly from you when you register an account or contact support; automatically as you use the platform; and from third-party service providers such as payment processors and identity verification providers. The categories of data collected are described below.
Full name, date of birth, national ID or passport number collected during KYC verification.
Bangladesh mobile number, email address and, where provided, city of residence (e.g. Dhaka, Chittagong, Sylhet).
Deposit and withdrawal transaction records, payment method identifiers (e.g. bKash wallet number, bank account last digits), and transaction amounts in BDT.
IP address, device type and OS, browser type and version, session timestamps and platform access logs collected automatically.
Game history, bet amounts, win/loss records, session durations, bonus claims, and responsible gaming tool settings.
Records of live chat sessions, support ticket exchanges, and any documents you submit to verify your account or resolve a dispute.
3. How We Use Your Personal Data
77cc uses the personal data it collects only for legitimate, specified purposes directly related to the provision of the 77cc platform and associated services. We do not use your personal data for any purpose that is incompatible with the purposes stated in this Policy.
We use your identity, contact and financial data to create and manage your 77cc account; to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and local bank transfers; to verify your age and identity as part of KYC compliance; to deliver the games, betting markets and promotional offers available on the platform; and to administer responsible gaming controls you have set on your account.
We use technical data and gaming activity data to detect and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other forms of platform abuse. Security monitoring is conducted on an ongoing basis and is a core part of maintaining the integrity of the 77cc platform for all players.
We use your contact data and support communication records to respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support services. Support communications may be reviewed by 77cc quality assurance staff for training and improvement purposes.
We may be required to retain certain categories of personal data and transaction records to comply with applicable anti-money laundering (AML) regulations, international gaming compliance standards, and any lawful request from a competent regulatory authority. Data retained for legal compliance purposes will be held for the minimum period required by the applicable regulation.
4. Legal Basis for Processing
77cc processes your personal data on the following legal bases: (a) Contract performance — processing necessary to provide the services you have signed up for, including account management, game delivery, and payment processing; (b) Legitimate interests — processing necessary for security monitoring, fraud prevention, and platform integrity that does not override your fundamental rights; (c) Legal obligation — processing required to comply with applicable anti-money laundering, age verification, and data retention laws; and (d) Consent — where we send you marketing communications or use non-essential cookies, we do so only on the basis of your prior consent, which you may withdraw at any time.
Where 77cc relies on your consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To withdraw consent for marketing communications, contact 77cc support via live chat or email at [email protected].
5. How We Share Your Data
77cc does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
77cc shares limited technical and account data with certified game providers (including Pragmatic Play, Evolution Gaming, PG Soft and others) and with technology infrastructure providers that support the operation of the platform. These parties act as data processors under contractual data processing agreements and are prohibited from using your data for any purpose other than the specific service they provide to 77cc.
To process deposits and withdrawals, 77cc shares necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay and partner banking institutions. The data shared is limited to what is required to authenticate and complete each transaction. These payment providers operate under their own privacy policies and are independently regulated financial service entities.
77cc may disclose personal data to competent governmental, regulatory, law enforcement or judicial authorities where required to do so by applicable law or in response to a valid legal process. 77cc will make reasonable efforts to notify the affected player of any such disclosure where permitted by law to do so, unless such notification would itself be prohibited by the requesting authority.
6. Cookies and Tracking Technologies
77cc uses cookies and similar tracking technologies to enable core platform functionality, maintain your login session, and analyse platform usage patterns so we can improve the service. Cookies are small data files stored on your device by your browser when you access the 77cc website.
You may configure your browser to reject or delete cookies. However, disabling essential cookies may affect the functionality of the platform and may prevent you from logging in or completing transactions. Non-essential cookies (analytics and marketing cookies) may be declined without affecting core platform access.
77cc uses the following categories of cookies:
- Essential cookies — required for platform login, session management, and secure transaction processing. Cannot be disabled without breaking core functionality.
- Analytics cookies — used to understand how players navigate and use the platform, helping us identify usability issues and improve the experience. These cookies do not identify you personally.
- Functional cookies — store your platform preferences such as language settings and responsible gaming options so they persist between sessions.
- Security cookies — help detect suspicious activity such as login attempts from unrecognised devices and protect against cross-site request forgery (CSRF) and session hijacking.
7. Data Retention
77cc retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a minimum period of five years following account closure, in order to comply with anti-money laundering record-keeping requirements and to resolve any disputes that may arise after account closure.
Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of each transaction. KYC verification documents are retained for a minimum of five years from the date of account closure. Support communications are retained for three years from the date of each interaction. Technical logs (IP address records, session logs) are retained for a maximum of twelve months unless required for longer by an active security investigation.
8. Data Security
77cc implements a range of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the 77cc platform; encrypted storage of sensitive account data including passwords (stored as salted hashes, never in plaintext); access controls that restrict employee access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments of the platform infrastructure; and two-factor authentication (2FA) options available to all registered players.
While 77cc takes all reasonable precautions to secure player data, no online system can be guaranteed to be entirely free from risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 77cc will notify affected players as soon as reasonably practicable and will take all necessary remedial action. If you suspect that your account has been compromised, contact 77cc support immediately via live chat.
9. Your Privacy Rights
As a player on the 77cc platform, you hold the following rights in relation to the personal data 77cc holds about you. To exercise any of these rights, contact 77cc support via live chat or at [email protected]. 77cc will respond to all verified data rights requests within 30 days of receipt.
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Right of Access
You have the right to request a copy of the personal data 77cc holds about you, together with information about how it is being processed.
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Right to Rectification
You have the right to request correction of any inaccurate personal data 77cc holds about you, or to have incomplete data completed.
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Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations that may override this right in specific circumstances.
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Right to Restrict Processing
You have the right to request that 77cc restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
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Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format, where technically feasible, so that you may transfer it to another service provider.
10. Third-Party Services and External Links
The 77cc platform integrates third-party services including game providers, payment processors and analytics tools. These third parties may collect and process certain data in connection with their services. 77cc enters into contractual data processing agreements with all third-party processors to ensure that data is handled in a manner consistent with this Privacy Policy. However, 77cc is not responsible for the independent privacy practices of third-party providers operating their own platforms or services.
Payment providers such as bKash, Nagad, Rocket and Upay operate under their own privacy policies and are independently regulated financial entities in Bangladesh. When you initiate a transaction via one of these providers, your transaction data is subject to both this Privacy Policy and the relevant provider's own privacy terms. 77cc recommends reviewing the privacy policy of any payment provider you use.
11. Children's Privacy
The 77cc platform is strictly intended for adults aged 21 and above. 77cc does not knowingly collect personal data from individuals under the age of 21. If 77cc becomes aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on the 77cc platform, please report this to [email protected] immediately.
12. Changes to This Privacy Policy
77cc reserves the right to update or revise this Privacy Policy at any time. When a material change is made, 77cc will update the "Last updated" date at the top of this Policy and will make reasonable efforts to notify registered players via platform notification or email. The revised Policy takes effect immediately upon publication to the 77cc website.
Your continued use of the 77cc platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you should stop using the platform and may request account closure by contacting [email protected].
13. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to the way 77cc handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email (plain text, not a link): [email protected]
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